AI in Customer Success, Session 2: How AI reshapes the CSM role and the team, Wednesday 18 Nov Save your seat →
SuccessAPAC
The community for Customer Success professionals across APAC

Customer Success in APAC is built different. Its community should be too.

You're tired of staying up late or waking up early for webinars run on someone else's time zone. You want CS advice that fits how things actually work in APAC, and there's barely any out there. You want a group of peers in the region you can learn from, swap notes with, and grow alongside. You're in the right place.

SuccessAPAC is where CS professionals across the region connect, learn from each other, and share what works in APAC. Joining is free.

For CS professionals in
  • Australia
  • New Zealand
  • Singapore
  • Philippines
  • Malaysia
  • Indonesia
  • Vietnam
  • Thailand
  • India
  • China
  • Japan
  • South Korea
  • Hong Kong
  • Taiwan
  • and across APAC
Upcoming events

Live sessions on APAC time

Free live sessions with CS practitioners from across the region, scheduled in APAC time zones. Register once and the Zoom link lands in your inbox.

3-part series

SuccessAPAC Sessions: AI in CS

Dr. Ayan Das, SVP & Head of Global Customer Success & Strategy at inFeedo, has put AI at the center of how his CS team scales. Over three sessions he’ll share which use cases earned their place, how his CSMs’ work is changing, and how he makes the case to leadership.

  1. 4 NovWhere AI is actually useful in CS todayWatch replay
  2. 18 NovHow AI reshapes the CSM role and the teamNext up
  3. 2 DecMaking the case and measuring impact

Wednesdays, 60 minutes
3:30 PM IST · 6:00 PM SGT · 9:00 PM AEDT

Register once and pick the sessions you want.

Save your seat for 18 Nov
Coming soonPanel

Looking Back, Looking Ahead: CS in APAC

Wednesday 16 December

A year-end panel with CS leaders from across the region on what shaped Customer Success in APAC in 2026 and what to expect in 2027. Hosted by Angeline Gavino, Founder of SuccessAPAC.

Panelists: To be announced.

New sessions are on the way. Sign up and we’ll tell you as soon as registration opens.

Meet the community

Championing the CS Voices of APAC

See all stories
Sylvia Seakar
Member featureCustomer Success in APAC

Sylvia Seakar

Customer Success Director, SeeMeSOL · Singapore

“So please, don’t hand us one playbook and a translation budget. When you’re running CS here, the first thing to understand is that there is no ‘here’. There are many.”

Read Sylvia’s story
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