Wed 4 NovPart 1
Where AI is actually useful in CS today
The use cases paying off first, where AI still falls short, and where to start if you can only pick one.
Watch the replaySuccessAPAC Sessions · Free 3-part series
AI in Customer Success
Lessons from a global CS team putting AI to work.
Dr. Ayan Das, SVP & Head of Global Customer Success & Strategy at inFeedo, has put AI front and center in how his CS team scales. In three live conversations with Angeline Gavino, he'll share the use cases that earned their place, how his CSMs' work is changing, and how he makes the case to leadership. Each session includes live Q&A, so bring your questions and join us live.
- Next session: Wed 18 Nov · then 2 Dec
- 3:30 PM IST · 6:00 PM SGT · 9:00 PM AEDT
- 60 minutes, live on Zoom
The sessions
Join the next one, or both
Wed 18 NovNext up
How AI reshapes the CSM role and the team
What CSMs own once AI takes on the prep and admin, how book sizes and coverage change, and the skills to build next.
Wed 2 DecPart 3
Making the case and measuring impact
How Ayan builds the case with leadership, the metrics he uses to show it's working, and what he'd do differently next time.
Session 1 replay
Missed Session 1? Watch the replay
Ayan shared where AI is actually useful in CS today, where it still falls short, and where to start if you can only pick one.
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Session 2 is on Wednesday 18 November: How AI reshapes the CSM role and the team. Save your seat
Who you'll hear from
Your host and guest
Host
Angeline Gavino
Founder, SuccessAPAC
Guest
Dr. Ayan Das
SVP & Head, Global Customer Success & Strategy, inFeedo
Free to join
Save your seat
Tick the sessions you want to join. We'll email you the Zoom link straight away, plus a reminder 24 hours and 2 hours before each session.
Emails come from community@successapac.com.