Privacy notice
Last updated October 31, 2026
SuccessAPAC is a community for Customer Success professionals across Asia Pacific. This notice explains what information we collect when you sign up, how we use it, and the choices you have. In this notice, "we" and "us" mean SuccessAPAC.
What we collect
When you sign up on successapac.com, we collect the details you choose to give us:
- Your first name, email address, and country
- Your job title, company, and LinkedIn profile
- Your track (CS Leader or Individual Contributor) and years of experience
- For CS Leaders, the region your team covers and the largest team you've led
- What you're hoping to get from the community
- Your consent to be contacted, and the date and time you signed up
Our website is hosted by Netlify, which may process standard technical information such as your IP address and browser type to deliver the site securely.
We use Google Analytics to understand how people find and use our website, such as how many visitors sign up. Google Analytics uses cookies and collects information like the pages you visit, your approximate location, and your device type. We don't send your name, email, or other sign-up details to Google Analytics. You can opt out with the Google Analytics opt-out browser add-on.
How we use it
We only use your details to run SuccessAPAC. That includes:
- Getting to know our members and grouping people with relevant peers
- Inviting you to community sessions and activities
- Sending you community updates and announcements by email
- Planning sessions, content, and meetups based on what members tell us they want
We don't sell your information, and we don't use it for advertising.
Who can see it
Your sign-up details are stored in a private Google Sheet that only the SuccessAPAC team can access. Google provides the service that stores this data.
We don't share your details with anyone else unless the law requires us to.
How long we keep it
We keep your details for as long as you're part of SuccessAPAC or until you ask us to delete them. If the community stops operating, we'll delete the data we hold.
Your choices
You're in control of your information. You can:
- Opt out of updates at any time by replying to any email from us
- Leave any SuccessAPAC group at any time
- Ask to see, correct, or delete the information we hold about you
To make a request, email us at community@successapac.com. We'll respond as soon as we can.
Changes to this notice
If we change how we use your information, we'll update this page and the date at the top. For significant changes, we'll let members know directly.
Contact
If you have any questions about this notice or your information, email us at community@successapac.com.